​​​​It is considered that any Customer entering in to an agreement with GRS is in acceptance of their responsibilities and these terms and conditions.

 

The Customer is responsible for obtaining a copy of these terms and conditions for their reference.

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No variations of these terms and conditions shall be of any effect unless agreed by GRS in writing.

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GRS reserves the right to amend these terms and conditions at any time.

If any part of this Agreement is declared unenforceable or invalid, the remainder will continue to be valid and enforceable.

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‘Garden Rooms South’ (the provider) is hereby referred to as ‘GRS’.
The ‘Customer’ is the person(s), firm or company who purchases the product or services from GRS

 

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All information offered via the GRS website on planning details and permitted development is designated as advice only. GRS shall not be held responsible for any misuse or misunderstanding of said advice. It is the customers responsibility to ensure they fulfill all legal requirements in relation to their build.

 

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It is the responsibility of the Customer to ensure that the appropriate permissions are ‘if required’ granted/obtained from the their local councils planning dept. GRS does not require evidence of such permissions to complete the project. GRS will not be held liable for any breach of permitted development or planning regulations that apply to your property and/or outdoor garden room.​

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It is the Customers responsibility to ensure they fulfil all legal requirements with their respective local authority in relation to their build.​

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The Customer is responsible for providing all necessary parking permits for two vehicles, access and permissions in advance of and up to completion date.

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The Customer is responsible for site preparation. Unless otherwise agreed in writing the customer is responsible for clearing any garden waste, furniture, structures or any other such obstruction which may interfere with progress of the build or pose a health and safety risk throughout any stage of the build process.  ​

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The Customer is responsible for providing continued safe site access during normal working hours throughout the entire build process. Failure to manage debris or movable obstructions may result in customer liability for injury, damage to property, equipment and/or materials.

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The Customer shall agree to an area to be used for storage of materials and/or tools for the duration of the build.

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 It is the Customers responsibility to ensure that the area to be built on does not contain active underground services or underground obstructions. A site survey is completed at the time of sale; this is a visual inspection only and GRS cannot be held liable should any such obstructions be discovered on commencement of works.  The Customer is liable for any undisclosed or unobservable factors that prevent, hinder or delay works. This includes, but is not limited to; service pipes, drainage pipes, tree stumps, asbestos, hardcore debris and concrete pads.​

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It is the Customers responsibility to ensure that the garden room gutters are maintained twice a year and that the immediate area around the garden room kept clear of obstacles and vegetation. This helps to prevent moisture build up and enables airflow under and around the garden room.  Failure to maintain these areas may result in premature deterioration of building components which will invalidate any guarantees.

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If GRS determine that the Customer has not adhered to their responsibilities detailed here, then GRS retain the right to defer or cancel any agreement by written notice until an appropriate remedy has been accepted by GRS. The Customer shall indemnify GRS for all costs incurred due to any such deferment or cancellation to the value of £1,800

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The Customer Warrants that:

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GRS will have unrestricted access to an adequate supply of electricity and water at all times during the build

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GRS is granted full and suitable access to the build site until final payment has been received and cleared.

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GRS will have unrestricted access to the properties toilet facilities at all times during the build or will be allocated an area where a temporary Portaloo can be situated.

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GRS will have access to at least two parking spaces as close to the build site as possible for the duration of the build. If paid parking is a requirement to carry out the build, and the customer is unable to provide parking permits then the cost of all parking requirements to facilitate the completion of the build will be added to the total build cost.

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The Customer has obtained all required legal approvals and consents for the installation of the garden room. These will include but not limited to, planning, regulations or legislation and that the site has not been subject to subsidence, land slip or land-heave

 

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The GRS website, and any plan or elevation drawings serve as a guide only and do not form part of any contract.

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While GRS aims for precision, all measurements used for sale purposes are subject to reasonable levels of tolerance.

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GRS reserves the right to alter specifications without prior notice. Changes to product specification are rare and reasons for doing so may include but are not limited to, improving general quality or efficiency of the product, because the material is no longer available to GRS or for drastic changes in material costs. Some timber sizes are nominal and subject to normal variations.

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Any typographical, clerical or other error or omission within any document or information issued by GRS shall be subject to correction without any liability on the part of GRS.

The headings in this agreement are for convenience and reference only and shall not affect their interpretation.

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Where the expression ‘the Customer’ includes two or more individuals any obligation provided by them shall be deemed to be made by such persons jointly and severally.

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GRS will endeavour to honour the scheduled delivery/installation date but this is not guaranteed.

 

GRS is not liable for losses, damages, charges or expenses incurred by the Customer as the direct or indirect consequence of any delay in the delivery, installation or completion of an order or of any postponement or delay outside of its control.

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Any time frames given to the Customer to suggest the duration of an installation are an estimate only and do not form part of any contract. GRS will not guarantee to complete the installation of a building by any specified date or time.

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Any delay in the delivery or installation of the garden room or its components that is outside the control of GRS will in no way entitle the Customer to terminate or rescind the agreement in any part. Any liability of GRS for non-delivery of the garden room shall be limited to a deposit refund (if any)

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Whilst every care is taken to avoid any damage to the Customer’s property, GRS cannot be held liable for ‘unavoidable’ damage caused by the installation team. High Risk Access refers to an access route that is required to be taken to transport materials and tools to the build site that involve the likely event of ‘unavoidable’ damage to property or items being transported. GRS accepts no responsibility or liability for loss or damage incurred whilst transporting items through such access routes. GRS alone will determine what is deemed ‘High Risk Access’

The Customer accepts that some damage may be ‘unavoidable’, especially to access routes and the surrounding working areas. 

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GRS shall make good any damages deemed as ‘avoidable’ excluding damage to the lawn, plants or any movable structures around or on route to the installation site.

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Groundwork, installation and electrical connection dates will not be confirmed until the deposit has been received as cleared funds

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Many of the conditions required by GRS for site installation and build continuity are covered by the 'Customers responsibilities'

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​It is the Customer's responsibility to prepare the site as stated in the 'Customers responsibilities'  unless otherwise agreed in writing by the GRS representative at the time of sale.

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A clearance of no less than 450mm is required in addition to the external measurements of the build to allow for construction.

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GRS will not deliver or install products through domestic buildings, over fences or other obstacles without prior consultation and written agreement.

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Where installation dates are impacted or work is delayed or halted due to the Customer not fulfilling their obligations, then any additional costs incurred until work commences will be added to the agreed full purchase price and paid in line with the agreed payment schedule.

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GRS will not commence with or continue with any works that cause sound disturbance outside of the following times, between 0800 hrs and 1800 hrs.

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The Company will install materials, fittings or appliances supplied by the customer on a goodwill basis only. The Company will not be held liable for any damage to such items or offer any guarantee on the operations of such items. No additional items will be fitted/installed unless agreed in writing.

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All GRS staff are required to adhere to safe working practices as it relates to health and safety. Should at any point any member of GRS consider the site to be unsafe in relation to health and safety regulations, staff will cease work immediately until such time as the issue has been resolved at the customers expense. Additional costs may be reasonably charged if deemed necessary by GRS should the Customer fail to resolve any health and safety breach within a reasonable time frame.

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GRS must advise the Customer of all risks and incomplete works during the build process.

 

It is recommended that only authorised contractors are to enter the work area during the duration of the build. GRS will not be held liable should the Customer or any person who is not an authorised contractor enter the immediate site area without approval from GRS and cause harm or damage to themselves the product or any other person.

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All GRS staff are required to act in a respectful and professional manner at all times whilst on site.

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It is recommended that the Customer be present on the date that the foundations are installed and the Customer be responsible for confirming the location. 

 

An agreement will have already been drawn up and signed sighting the position of the garden room.

 

The request for the Customer being present is a recommendation only. On rare occasions where obstacles are discovered alterations to position may have to be considered.

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Any spoils created by GRS in relation to foundation works shall not be removed from site unless agreed in writing prior to the works commencing.

 

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GRS will be responsible for plastering/skim coating the internal walls and ceiling surfaces.

                            

The customer will be advised on the curing process in relation to airflow and heat.  Any faults occurring due to the customer not adhering to such advice, the customer will be held liable for any remedies required.

 

Cracking of the skim coat is a common occurrence. Small cracks are normal and it is the responsibility of the customer to fill and decorate.  Any crack larger than 2mm wide will be the responsibility of GRS to come back, fill and decorate.

 

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On completion all works will be inspected with both the Customer and the lead carpenter at GRS. The Customer will be given a completion form to sign. Any issues with the build will be raised and noted as part of the signing off process. ​

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Should the Customer for some reason be unsatisfied with the finished product, GRS will endeavour to remedy any issues raised as soon as possible provided that said issues are the responsibility of GRS and not of any circumstance outside of its control.

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If no issues are raised then the build process is deemed complete and the garden room is ready for handover. At this time on the same day the final balance of 10% plus any other agreed outstandings will be settled.

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The keys for the garden room will not be given over until evidence of final payment is given. 

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The electrical certificate will be actioned on behalf of the Customer once the final payment amount has been received as cleared funds.​ Please be aware that the electrical certificate may take several days to arrive.

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All materials, fittings and components used within the works shall remain the property of  GRS and shall not pass to the Customer until all outstanding payments have been settled in full.​

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A part P certificate will only be actioned and supplied on the completion and sign off of the build. Evidence of payment for any outstanding balance must be presented.

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Every effort will be made to provide an accurate electrical quotation. The inspection of the Customer’s own consumer unit is only a visual and is based on the assumption that the Customer’s electrics comply with current building regulations.

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GRS reserves the right to refuse to complete electrical work, and/or to apply additional charges where a connection is not possible with the current power source/consumer unit. The customer will be informed and quoted prior to any necessary additional works being carried out.

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GRS reserves the right to make any changes to electrical product specification or services deemed necessary to ensure safety compliance. The Customer will be informed on requirements and possible additional costings prior to the relevant works taking place.

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All cabling is to be run outside of the main property. Internal cable runs are to be agreed on prior to any costings calculated.

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No additional electrical works will be carried out by GRS or any other designated sub-contractor unless agreed in writing.

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Where underfloor heating has been installed the Customer must ensure that all furniture is raised on legs, the use of flat-base furniture will invalidate your guarantee.

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GRS makes no guarantee as to the suitability of any Wi-Fi device and/or powerline adapter, such as the TP Home Plug Solution. The liability of the Company for any Internet or Communications device or service will be limited to the value of that specific item only.

 

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We strongly advise that all buildings are fitted with at least one opening window for ventilation purposes.

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If the building is being used as a gym or exercise room it is important to maintain good ventilation. We strongly recommend heating and ventilating your building before and during use to avoid condensation.

 

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​GRS will maintain employee and public liability insurance in respect of works agreed.

 

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Your privacy is of the upmost importance to all of us here at the GRS team. Any personal information we collect is solely used for the purpose of facilitating your build.​

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The information we collect from you is: full name, postal address, email address and phone number. No personal information will be disclosed for any marketing purposes with any third parties.

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GRS may ask the Customer for permission to use images of the completed build and basic personal info as a reference to help facilitate future contracts. This information would be available on our website and social media platforms only.  All details of what type of information and how it would be used will be discussed in depth and agreed with by the Customer prior to any use.

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In reference to any prior agreement, the Customer has the right at any time to reverse their decision on allowing GRS to use any personal information. GRS will respect this decision and act accordingly to remove any such information from all platforms.